How to Cancel a Reservation & Booking in eZee FrontDesk

Introduction

This guide explains how to cancel a reservation or booking in eZee FrontDesk. If a guest cancels or does not show up, the system allows quick cancellation, updating the inventory automatically across channels and the hotel website.

Methods to Cancel a Booking

Cancel a Booking from Front Office

• Click on Navigation Button.
• Select Front Office, then Booking List.
• Click on Arrival Date and Search.
• All bookings for the selected date will be listed.
• Select the booking to be canceled.

• Click Edit, then Group Operations, and select Group Cancel.

• Choose:
  • Cancel to cancel bookings one by one.
  • Express Cancel to cancel all bookings under that group.

• The cancellation window will pop up.

Mark a Booking as No-Show

• Follow the same steps as for Cancellation, but select No-Show instead of Cancel.

Viewing Cancellation Reports

• Switch to Report View.
• Search for Reservation List under the Reservation Section.
• Select Show Type as Cancelled or No-Show.

Watch the steps as shown in the video below