How to Record & Process Payments in eZee Frontdesk

Setting Billing Instructions

• Billing instructions can be set based on the guest’s preferred mode of settlement.
• Open the Transaction section.
• Select the payment mode as per guest preference.
• For direct billing (also called Bill to Company), select Credit and choose the company.
• Update the payment details.

Handling Partial Credit (Split Billing)

• When room charges are paid by a travel agent or company, and the guest pays for extra charges, use Partial Credit.
• Selecting Partial Credit creates a new folio where extra charges will be posted.
• If extra charges are already posted to the main folio, move them to the second folio by:
  1. Going to Folio Summary.
  2. Selecting the folio with extra charges.
  3. Editing the folio and selecting the relevant charges.
  4. Saving the changes.

Processing Payments

1. Open the Transaction for which the payment is received.
2. Go to the Payment Details section to view past payments.
3. Click on New to enter a new payment.
4. Select the folio (Room Charges Folio or Extra Charges Folio).
5. If the Room Charges are paid by a travel agent after checkout:
   • Post the charges to the City Ledger Account.
   • Create a new City Ledger Account if needed.
   • Select the account and Process Payment.
6. If the guest pays for extra charges:
   • Select the Extra Charges Folio.
   • Enter the amount paid.
   • Select the Payment Mode (e.g., Cash, Visa, etc.).
   • Process Payment.

Folio Transfer

• Used mainly in group bookings, where one person pays for all rooms.
• Transfer charges from one room to another.

Reports for Payment Details

• View reports on payments processed within a selected period.
• Navigate to Report View.
• Search for Right Receipt in the search box.
• These reports help track payment details.